This section will show you how to set up and access your university email and calendar from various devices. It also explains what happens to your university email when you leave the University.

The two most popular ways to access your university email are the MySurrey App and the Outlook Web App

Access your University email and calendar on the go by downloading the MySurrey App.

Your department will use your student email to contact you about important messages regarding your course. The University also shares news, events and other information using email so it is important that you check your account regularly.

MySurrey App

The Outlook Web App allows you to access your email, calendar and contacts online from anywhere with a good internet connection, on a number of devices. The University provides all students with a Microsoft Office 365 email account with a 50GB mailbox limit.

Your email address is in the following format 'username' and may be required to login in to some services (such as Surrey365 email, SurreyLearn and eduroam Wi-Fi) instead of using just your username.

To access your email account visit

Outlook Web App
Setting up your email and calendar

Surrey365 is the University's email service which is provided through a partnership between the University and Microsoft using Microsoft's Office 365 service. 

Surrey365 provides email and calendaring to the University and has the nebefits of a 50GB mailbox, effective spam filtering and a fast interface.

Logging into Surrey365 for the first time

  1. To login to Surrey365 visit:
  2. When you login for the first time you will be prompted to restart Outlook.
  3. Once Outlook has restarted enter your IT account username and password. Your username must be followed by the suffix, for example

You can find out more about the service in email help.

Accessing email from your device

You can access Surrey365 email on a range of smart devices. To connect to the service simply download the Outlook App from your device's app store and sign in using your University email address ( and password.

Download the Outlook App on the following systems:

Leaving the University

Find out more about what happens to your IT and email accounts when you leave University.

How to guides

These help guides on the Microsoft Office website will assist you with getting familiar with the Outlook365 application:

Watch our video on how to download university email onto your android device. Please note, however, that it is easier to download the Outlook App onto your phone.

Video guide

If you have not found the information you were looking for on this page please send an email to IT Services.