Laptop loans

Laptops are available to borrow from lockers on Level 1 of the Library and in the Health Sciences Academic Hive at the Kate Granger building.

To borrow a laptop you will need to complete the following steps:

1. Press the Borrow button on the locker screen
2. Place your campus card into the barcode reader as shown on screen
3. The library's terms and conditions will be displayed. Read these and click Accept
4. The date and time the laptop is due back will display on the screen. Please make a note of the time it should be returned to avoid any fines
5. The locker you have been allocated will now flash
6. Scan your campus card in the card reader of the bay where the allocated locker is flashing
7. The locker door will click open and you can pull the handle to open it. Please remove the charger cable and take the laptop closing the locker door
8. If you are borrowing a seven-day loan laptop remember to:
   1. Collect a bag and charger from the Library and Learning Hive desk on Level 1
   2. Connect to the Internet to be able to log onto the laptop for the first time. We recommend you do whilst on campus and connect using Eduroam.

Please note:

• You are responsible for the laptop for the period of time it is on loan to you. It must not be left unattended or loaned to anyone else as a fee may be charged for stolen, lost or damaged laptops
• You cannot renew a seven-day loan laptop. If you still need a laptop after seven days, you will need to return the device and borrow another one
• The laptop is given without a charger and should only be plugged in when it is returned to the locker
• You cannot charge your own using our lockers laptop while you borrow one. The system will not be able to recognise that the device you have plugged in is your own personal laptop, so as soon as the door is shut it will make your device available to anyone who wishes to borrow a laptop.

Before you return your laptop please ensure that all your work is saved to OneDrive (OneDrive is the primary method of storing your files within the virtual desktop environment). We cannot guarantee file recovery if you save work to anywhere other than your desktop, documents or OneDrive directly once you sign out of your session.

Once done, simply close the laptop lid to power off the laptop.

Note: Laptops need to be returned to the locker from where they were loaned from – all laptops have a strip indicating which locker they are from.

To return the laptop:

1. Press the Return button on the screen of the locker
2. Place your campus card into the barcode reader as shown on screen. The locker you need to return your laptop to will begin to flash
3. Pull the handle on the allocated locker to open it
4. Place the laptop inside and insert the charger cable into the power socket to ensure that the laptop is returned
5. Close the locker door
6. If you have borrowed a seven-day loan laptop, please return the bag and charger to the Library and Learning Hive desk on Level 1.

For added reassurance may we point out that there is a small LED light to the right of the locker handle this will light red to indicate the laptop is charging. Should the LED not be illuminated this indicates that the laptop is not plugged in and will not be recognised as being returned. In this case, simply repeat the return process and you will then be able to reopen the locker door, plug the laptop into the charging lead, and close the locker door.

These loan laptops do not save any work locally so please ensure you save your work to your desktop, documents or OneDrive before logging off or shutting the laptop lid. Once you sign out it is not possible to retrieve anything from the previous session.

You cannot renew our loanable laptops. If you still need a laptop for longer than four hours or seven days, you will need to return the device and borrow another one. If you need to use another laptop, ensure your work is saved and simply LOCK (Windows key + L) your current session, close the laptop return, loan a second laptop and you will then be able to resume your session where you left it, on a second laptop.

Issues

If you experience any problems with a loaned laptop please email library@surrey.ac.uk, go to the Library Hive/reception on level one of the library and speak to a member of staff, or (and only for those having issues in obtaining and return laptops from the Kate Granger laptop lockers) please ask at the Health Sciences Academic Hive at Kate Granger building reception for assistance.

You will be able to access the following software and applications:

• Microsoft Office 2019
• SPSS Suite
• MATLAB
• STATA
• NVivo
• Visual Studio
• Google Chrome
• And more.

To access additional software you can navigate to https://workspaces.surrey.ac.uk 

Files

All files can be stored on your OneDrive. As part of your Office 365 account, you have access to 1TB of cloud storage using OneDrive. Find out more about file storage. No data can be stored on the actual device at any time.

Most laptops are available on a four-hour, but we also have some that can be borrowed for seven days.

You cannot renew a loanable laptop. If you would like to use a laptop for longer, you will need to return the device and borrow another one.

Fines will be charged for late returns at a rate of £1 per hour or part thereof, so please make sure you leave enough time to return it. Loss or damage to the laptop may result in charges for repair, or a replacement cost of £500.

If you lose or damage the laptop, bag or charger, please contact library@surrey.ac.uk or go to the Library and Learning Hive desk on Level 1 of the Library and speak to a member of staff, or (and only for those having issues in obtaining and return laptops from the Kate Granger laptop lockers) please ask at the Health Sciences Academic Hive reception at Kate Granger building for assistance.