MySurrey Hive is your go-to place for advice, information and support on anything related to your Surrey experience - student life and academic.
At MySurrey Hive, you can:
- Speak to our friendly Hive Assistants for advice and support related to any aspect of your student life
- Relax and catch up with friends
- Find study space, including bookable study rooms, booths and a kitchenette with fridge, microwave and filtered boiling water
- Attend events and workshops.
MySurrey Hive Stag Hill and Manor Park are open 8am - midnight, 365 days a year as a study and social space. You can find the latest staffed hours for support below.
We are here to provide support related to any aspect of your life at University, including questions related to your programme and assessments.
The quickest way to get answers to your questions is to search MySurrey Help first. Here you can find hundreds of useful articles, available 24/7, on all your devices.
If you can't find the answers you need, you will find a link to Surrey Support where you can ask us questions and a member of our MySurrey Hive team will get back to you as soon as possible.
Search for answers to your questions, 24 hours a day, 7 days a week. All articles contain links to Surrey Support if you require more support
Give us a call on +44(0)1483 983952 between 9am - 5pm, Monday to Friday.
Note: please see below for service availability during the Winter break.
Our friendly Hive Assistants will be on hand to help between:
8:30am - 5pm, Monday to Friday
Note: please see below for service availability during the Winter break.
NEW FOR 2024! MySurrey Hive Manor Park is open now!
Our friendly Hive Assistants will be on hand to help between:
8:30am - 5pm, Monday to Friday
10am - 4pm, Saturday
Note: please see below for service availability during the Winter break.
We have a range of times available across all our support services.
We run events throughout the week at MySurrey Hive, including film nights, craft workshops and social gatherings.
Seasonal opening hours
Please note that MySurrey Hive Stag Hill and Manor Park opening times may be extended or reduced at certain points of the year, including during Welcome Week. We will share these hours below as we release them.
MySurrey Hive Stag Hill and Manor Park will be unstaffed on the dates below. This includes the front desk, phone lines and Surrey Support. You can still use the spaces for studying and socialising as normal:
- All day on Thursday 12 December for staff training
- From 5pm on Monday 23 December through to 8:30am on Thursday 2 January for the University's winter break closure.
Campus Safety will still be available throughout these periods for any safety concerns.
Check out our full list of winter break service availabilities.
There are a number of on and off-campus services available to those who need immediate help.
For support with applications please contact our Admissions enquiries team.
As a graduate of the University of Surrey, you have access to a broad range of benefits, including discounts, services and events. We connect you with fellow graduates, sharing your news on where your Surrey degree has taken you, and provide opportunities to support the University.
Find out more about these benefits and how to contact our Alumni team.
Campus Safety are here to help and support you though your University experience. You can make an appointment to speak to a member of our friendly team about any student safety concerns that you have, including drugs, wellbeing and mental health.
There is no need to worry alone - if something is bothering you then it's important to us.
The Centre for Wellbeing offers pastoral care by offering guidance, advice and someone to talk to about the sort of issues and challenges that you may experience.
This might include relationship or family difficulties, depression, anxiety, bereavement, severe weight change, drink and/or drug problems, severe mood swings, unpredictable behaviour, sleep difficulties, or pregnancy.
We are not a clinical or medical centre, but are a good source of pastoral support to our student community.
Our Graduation webpages provide most of the information and guidance that you would need to make the most of this memorable experience. Please get in touch if you have any questions that are not covered.
Our IT hub has a range of great resources, how to guide and more.
If you would like to speak to a member of our IT Support team, the quickest way to do so is by using the Live Chat service or by giving them a call.
Abuse, bullying, harassment, hate crime and sexual misconduct are never ok.
All members of our Surrey community can report something anonymously or with their contact details.
Looking for Advice and Support as you navigate your time at Surrey? The Students' Union's Support Zone have got you.
If things feel a little overwhelming or you don’t know where to turn, they have the friendliest team of advisors on hand to help. They are also here if you want to help other students too, through our peer-support services.
Your Students' Union cares about the things you care about and are here to stand in your corner when you need it most.
Nightline is a listening service for students, run by trained student volunteers.
You can call us to talk confidentially about any problem, ask a few questions, or get something off your chest.
You can contact these services directly, or use MySurrey Help to search for answers to your questions.
Watch this space, a booking system is being worked on.
Please be as courteous as possible when you are using the meeting rooms, these are professional workspaces. Respecting the furniture and leaving the room in a tidy manner is essential so that it’s ready for the next user. Please be reminded that hot food and drink are to be enjoyed outside of the rooms.
Our meeting rooms are reserved during the day for professional services to host student support appointments. After 5pm and at the weekends, the meeting rooms are available for students to use.
The MySurrey Hive is proud to present a range of free evening events held during term time. These events are run by our amazing MySurrey Hive Ambassadors, who are Surrey students just like you. Learn more on our Ambassadors webpage. They run a range of events on Monday, Tuesday, and Thursday evening so come along and relax, meet new friends and maybe even try something new!
